This Privacy Policy explains how we collect, store and use your personal information when you visit or shop with H:A Wellness & Beauty.

H:A Wellness & Beauty is operated by Healing Alternatives Ltd. Healing Alternatives Ltd is the parent company behind H:A Wellness & Beauty and is responsible for how your personal information is handled.

By using our website, https://hawellnessandbeauty.com, you agree to the use of your personal information as described in this Privacy Policy.

Who We Are

H:A Wellness & Beauty is part of Healing Alternatives Ltd.

Healing Alternatives Ltd
Rose Hill Cottage
99 South Street
Dorking
RH4 2JU
United Kingdom

For privacy questions, please contact us at:

info@hawellnessandbeauty.com

How We Collect Your Personal Information

We collect personal information when you provide it to us, including when you:

• place an order through our website

• create an account or sign up to receive emails

• fill in a contact form

• contact us by email, WhatsApp or social media

• leave a product review

• interact with our website, adverts or social media channels

Where permitted by law, we may also receive information about you from third-party services we use to operate our website and business.

What Personal Information We Collect

The personal information we collect may include:

• your name

• email address

• phone number

• billing and delivery address

• order details

• payment and transaction information

• messages you send to us

• product reviews or comments you submit

• marketing preferences

• website usage information, such as pages visited, device type and browser information

We do not directly store your full payment card details. Payments are processed securely by third-party payment providers.

How We Use Your Personal Information

We use your personal information to:

• process and deliver your orders

• send order confirmations and delivery updates

• respond to enquiries and customer service requests

• manage returns, refunds or complaints

• improve our website, products and customer experience

• send marketing emails if you have opted in

• show relevant content or adverts where permitted

• prevent fraud and keep our website secure

• meet legal, tax and accounting obligations

Marketing

If you sign up to receive emails from us, we may send you updates about our products, offers, rituals and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@hawellnessandbeauty.com.

We will not use your personal information for marketing unless we have a lawful basis to do so.

Cookies

Cookies are small files stored on your device when you visit a website.

We use cookies and similar technologies to:

• keep our website working properly

• remember items in your basket

• understand how visitors use our website

• improve website performance

• support marketing and advertising activity

Some cookies are necessary for the website to function. Others may be used for analytics or marketing, where permitted.

You can control or disable cookies through your browser settings, although some parts of the website may not work properly without them.

Analytics and Website Performance

We may collect anonymous or aggregated information about how visitors use our website. This helps us understand how the website is performing and how we can improve it.

This may include information such as pages visited, time spent on the website, traffic sources, device type and browser type.

Third-Party Services

We use trusted third-party services to help us run our website and business. These may include services for:

• website hosting and ecommerce functionality

• payment processing

• order fulfilment and delivery

• email marketing

• analytics

• reviews

• advertising and social media features

These providers may process personal information on our behalf, only where needed to provide their services.

Examples may include Shopify, payment providers, email marketing platforms, analytics tools, review platforms, Meta/Facebook, Instagram and Google services.

Contact Forms and Customer Messages

If you contact us through a form, email, WhatsApp or social media, we will use the information you provide to respond to your enquiry.

Messages may be kept for as long as reasonably needed to manage your enquiry, provide customer service and keep appropriate business records.

Reviews and User-Submitted Content

If you leave a product review or comment, the information you submit may be visible to other visitors on our website or on the review platform used.

Please avoid including sensitive personal information in public reviews.

Payments

Our website accepts payment for goods using secure third-party payment providers. Payment credentials such as full card numbers are not provided directly to us.

We may keep order and transaction information for legal, tax and accounting purposes.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose it was collected.

For example:

• order information may be kept for tax and accounting purposes

• customer service messages may be kept while needed to manage your enquiry

• marketing details are kept until you unsubscribe or withdraw consent

• website analytics may be kept in anonymous or aggregated form

Sharing Your Personal Information

We may share your personal information with trusted third parties where needed to operate our business, including:

• ecommerce and website providers

• payment processors

• delivery and fulfilment partners

• email and marketing platforms

• analytics providers

• professional advisers, such as accountants or legal advisers

• authorities where required by law

We do not sell your personal information.

International Transfers

Some of the third-party services we use may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information.

Your Rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete your information

• object to certain uses of your information

• ask us to restrict how we use your information

• withdraw consent where we rely on consent

• ask for your information to be transferred to another provider

To exercise your rights, please contact us at info@hawellnessandbeauty.com.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or the services we use.

The latest version will always be available on our website.

Questions Or Complaints

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

info@hawellnessandbeauty.com