Terms and Conditions
Welcome to H:A Wellness & Beauty.
This website, https://hawellnessandbeauty.com, is operated by Healing Alternatives Ltd. H:A Wellness & Beauty is part of Healing Alternatives Ltd and has been created by the same team behind Healing Alternatives.
By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. Who We Are
H:A Wellness & Beauty is operated by:
Healing Alternatives Ltd
Company number: 12308281
Registered office: Rose Hill Cottage, 99 South Street, Dorking, RH4 2JU, United Kingdom
You can contact us at:
2. These Terms
These Terms & Conditions apply to your use of our website and to any orders placed through it.
We may update these terms from time to time. The terms that apply to your order will be the terms shown on our website at the time you place your order.
These terms are provided in English and any contract between you and us will be in English.
3. Our Products
We sell wellness, bath, body and skincare products designed for personal use.
Product descriptions, images and packaging shown on our website are for guidance only. We do our best to display products accurately, but colours, packaging and presentation may vary slightly.
Our products are not intended to diagnose, treat, cure or prevent any medical condition. If you have a medical condition, allergy, are pregnant, breastfeeding, or are unsure whether a product is suitable for you, please seek professional advice before use.
Please read all product information, ingredients and directions before using a product.
4. Use Of Our Website
All content on this website, including text, images, branding, design, graphics and code, belongs to Healing Alternatives Ltd or is used by us with permission.
You may view, download or print content from the website for personal use only. You must not copy, reproduce, modify, distribute or use our content for commercial purposes without our written permission.
We may update, change, suspend or remove parts of the website at any time.
5. Placing An Order
When you place an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted.
Your order is accepted when we send you a dispatch confirmation or when we dispatch your products.
We may refuse or cancel an order if:
- a product is out of stock
- there is an error in the price or description
- payment is not authorised
- we suspect fraud or misuse
- we are unable to deliver to your address
If you have already paid and we cannot fulfil your order, we will refund you.
6. Prices And Payment
Prices are shown in GBP and include VAT where applicable.
Delivery charges are shown at checkout and may vary depending on your order value, delivery address and chosen delivery method.
We may change prices at any time, but this will not affect orders already accepted by us.
Payments are processed securely by third-party payment providers. We do not directly store your full payment card details.
7. Delivery
We will deliver your order to the address you provide at checkout.
Delivery times are estimates and may vary due to circumstances outside our control.
You are responsible for ensuring your delivery details are correct. If a parcel cannot be delivered because the details provided were incorrect or incomplete, additional delivery charges may apply.
Products become your responsibility once they are delivered to the address you provided.
8. Checking Your Order
Please check your order as soon as it arrives.
If your order is damaged, incorrect or incomplete, contact us as soon as possible at:
Please include your order number and photos where relevant.
9. Your Right To Cancel
If you are a UK customer buying online, you may have the right to cancel your order within 14 days of receiving it.
To cancel, please contact us at:
You then have 14 days to return the products to us.
For hygiene and safety reasons, we may not be able to accept returns of products that have been opened, used, unsealed or are not in a resalable condition, unless they are faulty.
This does not affect your legal rights if a product is faulty, damaged or not as described.
10. 90-Day Money-Back Guarantee
We want you to feel confident trying H:A Wellness & Beauty.
That is why selected products may be covered by our 90-day money-back guarantee.
If you are not happy with an eligible product, you can contact us within 90 days of receiving your order to request support under the guarantee.
To make a claim, please email:
Please include:
- your order number
- the product you purchased
- the reason you are not satisfied
The guarantee applies only to products purchased directly from hawellnessandbeauty.com.
We may ask you to return the product, remaining contents or packaging before issuing a refund.
Unless stated otherwise, the guarantee:
- applies once per customer or household
- applies to the original product purchase only
- does not apply to gift cards
- does not cover misuse, accidental damage, or products purchased from unauthorised sellers
- may exclude delivery charges unless we choose otherwise or the product is faulty
Our 90-day money-back guarantee is offered in addition to your statutory rights and does not replace or reduce them.
11. Faulty Or Damaged Products
If a product is faulty, damaged or not as described, please contact us.
Under UK consumer law, products must be as described, fit for purpose and of satisfactory quality.
Where required, we will offer an appropriate remedy, which may include a refund, replacement or other resolution.
12. Discount Codes And Promotions
We may offer discount codes, promotions or special offers from time to time.
Promotions may be subject to availability, expiry dates and additional terms.
Discount codes must be entered before you complete checkout. We cannot guarantee that a discount can be added after an order has been placed.
We may withdraw or amend promotions at any time.
13. Gift Cards
If we offer gift cards, they may only be used online at hawellnessandbeauty.com unless stated otherwise.
Gift cards cannot be exchanged for cash and are non-refundable, except where required by law.
Additional terms may apply to gift cards and will be shown at the time of purchase.
14. Reviews And User Content
If you submit a review, comment, photo or other content, you agree that we may display it on our website, marketing channels or social media.
You must not submit content that is offensive, misleading, unlawful or infringes someone else’s rights.
We may remove user-submitted content at our discretion.
15. Third-Party Links
Our website may contain links to third-party websites, services or social media platforms.
We are not responsible for the content, policies or practices of third-party websites. Please review their terms and privacy policies before using them.
16. Our Liability
We are responsible for losses you suffer where they are a foreseeable result of our breach of these terms or our negligence.
We are not responsible for losses that are not foreseeable.
We supply products for personal, domestic use only. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
17. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including postal delays, courier disruption, severe weather, strikes, technical issues, supply disruption or other events beyond our control.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your information.
19. Law And Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer protection laws give you the right to bring a claim elsewhere in the UK.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact:
These Terms & Conditions were last updated on 29 May 2026.