Refund Policy
At H:A Wellness & Beauty, we want you to feel confident shopping with us. If something is not right with your order, please contact us and we will do our best to help.
H:A Wellness & Beauty is operated by Healing Alternatives Ltd.
Contact Us
For returns, refunds or order issues, please email:
Please include your order number and, where relevant, photos of the item or parcel.
Your Right To Cancel
If you are a UK customer buying online, you may have the right to cancel your order within 14 days of receiving it.
To cancel, please email us at info@hawellnessandbeauty.com.
Once you have told us you wish to cancel, you then have 14 days to return the products to us.
Returns
Returned products should be:
- unused
- unopened where applicable
- in their original packaging
- in a resalable condition
For hygiene and safety reasons, we may not be able to accept returns of products that have been opened, used or unsealed, unless they are faulty, damaged or not as described.
90-Day Money-Back Guarantee
Calm Skin Night Ritual
Last updated: 18 August 2026
We want you to feel confident trying the Calm Skin Night Ritual.
If you purchase an eligible Calm Skin Night Ritual directly from hawellnessandbeauty.com, genuinely try it and decide that it is not right for you, you can make a claim under our 90-Day Money-Back Guarantee, subject to the terms below.
The guarantee is designed to give you enough time to genuinely try and assess the Ritual. It is not intended to allow substantially all of the products to be consumed and then refunded.
If you decide that the Ritual is not right for you, please stop using it and contact us promptly.
Claims can be submitted for up to 90 days after delivery. However, additional conditions apply to claims first submitted between days 76 and 90, as explained in section 7 below.
This is a voluntary guarantee offered in addition to your statutory consumer rights.
1. Who provides the guarantee?
The guarantee is provided by:
Healing Alternatives Limited
Company number: 12308281
Rose Hill Cottage
South Street
Dorking
England
RH4 2JU
Email: info@hawellnessandbeauty.com
2. What purchases are eligible?
The guarantee applies only to:
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the Calm Skin Night Ritual
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purchased directly from hawellnessandbeauty.com
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purchased by an individual consumer for personal or household use
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delivered to a United Kingdom address
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the customer's first eligible purchase of the Calm Skin Night Ritual
The guarantee does not apply to products purchased through:
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Amazon
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marketplaces
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retailers or stockists
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wholesale or trade accounts
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unauthorised sellers
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any website other than hawellnessandbeauty.com
The guarantee applies to the original purchaser only.
3. One Ritual, one guarantee claim
The guarantee covers a maximum of one Calm Skin Night Ritual.
If you purchase more than one Ritual in the same order, only one Ritual is covered by the guarantee.
Purchasing additional Rituals in separate orders does not create additional guarantee entitlements.
The guarantee may be used once per customer and once per household.
A customer or household that has previously received a refund under this guarantee is not eligible to make another claim under it.
Creating or using another customer account, email address, name or payment method does not create a new entitlement where we reasonably establish that the accounts or claims relate to the same customer or household.
We will not automatically treat people as the same customer solely because they share an address. We may consider relevant information available to us when assessing whether claims are genuinely separate.
4. When does the 90-day period start?
The guarantee starts on the date your eligible Calm Skin Night Ritual is delivered.
Your claim must be received by us within 90 calendar days of delivery.
The date on which we receive your email will be treated as the date of your claim.
Replacement products, subsequent purchases or repeat orders do not restart or extend the original guarantee period.
5. How to make a claim
To make a claim, email:
within the applicable guarantee period.
Please provide:
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your full name
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the email address used to place your order
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your order number
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confirmation that you purchased the Calm Skin Night Ritual
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a brief explanation of why the Ritual was not right for you
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approximately how long you used the Ritual before deciding to make a claim
We do not require medical evidence or a lengthy explanation.
However, we may reasonably ask for additional information necessary to confirm that the claim meets the terms of the guarantee.
6. Claims made within the first 75 days
Claims first submitted within 75 calendar days of delivery are covered by our standard guarantee conditions.
You are allowed to genuinely use the Ritual during this period to determine whether it is right for you.
We do not require a specific percentage of the products to remain.
However, the guarantee is not intended to provide free products or to cover deliberate misuse, fraudulent claims or continued substantial consumption after you have already decided that the Ritual is not right for you.
If you decide that the Ritual is not right for you, you should stop using it and contact us promptly.
We may ask for photographs or other reasonable information to verify your claim.
7. Claims made between days 76 and 90
You can still submit a claim between day 76 and day 90 after delivery.
However, this final part of the guarantee period is intended to protect customers who genuinely need longer to assess the Ritual. It is not intended to allow substantially all of the Ritual to be consumed before requesting a refund.
For claims first submitted between days 76 and 90, we may ask you to provide photographs showing the amount of product remaining and information about how and when the products were used.
Where a claim is first submitted between days 76 and 90, a Ritual that has been completely or almost completely consumed will not ordinarily be eligible for a refund under this voluntary guarantee, unless there is a reasonable explanation for:
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the amount of product used; and
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why the customer did not contact us earlier after deciding that the Ritual was not right for them.
For the purposes of this guarantee, "completely or almost completely consumed" means that little or no usable product remains, or that the quantity remaining reasonably indicates that substantially all of the Ritual has already been consumed.
We do not apply an automatic fixed percentage test. We will consider the circumstances of the claim and the reasonable use of the products.
However, the existence of a 90-day guarantee does not give a customer an entitlement to continue consuming the products after deciding that they are dissatisfied and then request a refund towards the end of the guarantee period.
If you decide that the Ritual is not right for you, please stop using it and contact us promptly.
8. Continued use after deciding to claim
Once you have decided that the Calm Skin Night Ritual is not right for you and that you intend to make a claim, you should stop using the products.
Continued substantial use or consumption after that point may result in the claim falling outside the scope of this voluntary guarantee.
For example, the guarantee is not intended to cover a situation where a customer:
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decides that the Ritual is not right for them;
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continues to use most or all of the remaining products; and
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subsequently requests a refund because the 90-day period has not yet expired.
This provision does not affect your statutory rights where a product is faulty, unsafe, damaged, misdescribed or otherwise does not conform to applicable legal requirements.
9. Verification of claims
We may take reasonable steps to verify that a claim meets the guarantee conditions.
Depending on the circumstances, we may ask for:
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photographs of the products
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photographs showing the remaining contents
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photographs of labels or packaging
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product batch numbers
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confirmation of approximately how frequently the products were used
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confirmation of when you decided that the Ritual was not right for you
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information reasonably necessary to verify the original order
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information reasonably necessary to establish that a claim has not previously been made under the guarantee
We may compare the information provided with our order, customer, payment, return and refund records for the purpose of establishing eligibility and preventing duplicate or fraudulent claims.
Providing materially false, fabricated, altered or misleading information in support of a claim may result in the claim being declined.
10. Please retain the products
If you decide that you may wish to make a claim, please retain:
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both products forming the Calm Skin Night Ritual
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any remaining contents
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the containers
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labels
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packaging containing relevant product or batch information
until we have confirmed that your claim has been resolved.
Please do not deliberately empty, dispose of or discard the remaining products after deciding to make a claim.
If products or packaging have been disposed of before we have had a reasonable opportunity to verify a claim, and this prevents us from establishing whether the claim is eligible, we may be unable to approve the claim under this voluntary guarantee.
This will not apply where it was reasonable to dispose of a product for safety reasons or where doing so would interfere with your statutory rights.
11. Do I have to return the products?
Not necessarily.
We will not automatically require every customer to return opened products.
In many cases, order information, photographs and information about your experience will be sufficient.
However, we may reasonably require you to return the products, remaining contents and/or packaging where this is necessary to:
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verify a guarantee claim
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investigate a product or batch issue
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investigate a quality or safety concern
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establish whether the guarantee conditions have been met
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investigate suspected duplicate claims, fraud or misuse
If we require a return, we will provide reasonable return instructions and cover reasonable standard UK return postage.
Where we ask for a return, the requested items should ordinarily be returned within 14 days of our return instructions.
If a requested product is not returned without reasonable explanation, and the return was reasonably necessary to establish eligibility, we may be unable to approve the voluntary guarantee claim.
12. How much will be refunded?
If your claim is approved, we will refund the amount actually paid for one eligible Calm Skin Night Ritual.
This means the refund will take account of any:
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promotional discount
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discount code
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voucher
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store credit
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partial refund
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other reduction in the price actually paid for the Ritual
The refund cannot exceed the amount actually paid for the eligible Ritual.
If your order contained more than one Ritual, the guarantee refund applies to one Ritual only.
Free gifts, promotional products and samples do not have a separate refund value under this guarantee.
Original delivery charges, enhanced delivery charges and express delivery charges are not normally refunded under this voluntary guarantee unless required by law.
Refunds will ordinarily be made to the original payment method.
13. No duplicate refunds or reimbursement
A customer cannot receive more than one reimbursement for the same product or purchase.
A customer cannot receive a refund under this guarantee where they have already received reimbursement for the same product through:
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another Healing Alternatives refund
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a successful card chargeback
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a payment-provider dispute
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PayPal or another payment service
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another reimbursement or compensation process covering the same purchase
If a chargeback or payment dispute concerning the purchase is already underway, we may pause consideration of the voluntary guarantee claim until that process has been resolved.
Nothing in this section prevents a customer from exercising their statutory rights.
14. Misuse or abuse of the guarantee
The 90-Day Money-Back Guarantee is designed to give genuine customers confidence to try the Calm Skin Night Ritual.
It is not intended to provide free products or enable repeated refunds.
We may decline a claim where there is reasonable evidence that the guarantee is being deliberately or fraudulently misused.
Examples may include:
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attempting to make more than one guarantee claim using different names, accounts or email addresses
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providing false or fabricated order information
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submitting altered or misleading photographs or evidence
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making a claim for a product that was not purchased
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making a claim for a product purchased from another retailer or seller
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attempting to obtain more than one refund for the same purchase
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returning or photographing a different product from the one purchased
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deliberately emptying, damaging, altering or tampering with a product for the purpose of making a claim
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substantially consuming the product after having already decided to request a refund
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buying multiple Rituals with the intention of seeking refunds or obtaining products without paying for them
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reselling, attempting to resell or transferring a product and subsequently attempting to claim its purchase price
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using multiple customer identities or accounts in an attempt to circumvent the one-claim limit
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otherwise deliberately misrepresenting a material fact relevant to eligibility under the guarantee
A claim will not be considered abusive merely because:
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you did not like the product
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the Ritual was not right for you
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you did not experience the results you hoped for
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you used a meaningful amount of the products during a genuine trial
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you make an otherwise legitimate claim within the guarantee period
We will assess suspected misuse reasonably and on the information available to us.
15. Use contrary to product instructions
The voluntary guarantee may not apply where the reason for dissatisfaction results principally from:
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deliberate misuse of the products
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deliberate alteration or contamination of the products
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use for a purpose for which the products were not intended
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use materially contrary to the product instructions where that misuse is relevant to the reason for the claim
This does not affect statutory rights relating to faulty, unsafe, damaged, misdescribed or otherwise non-conforming goods.
16. Adverse reactions and safety concerns
If you believe you have experienced an adverse reaction, stop using the product.
Please contact us at:
We may ask for information including the product used, batch number, how it was used and details reasonably necessary for us to investigate the report.
You should not continue using a product simply to satisfy the requirements of the money-back guarantee.
A safety concern, alleged adverse reaction or complaint about a potentially faulty product may involve rights and obligations separate from this voluntary guarantee.
17. Faulty, damaged or misdescribed goods
This guarantee is separate from your statutory consumer rights.
If you believe a product is:
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faulty
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damaged
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incorrectly supplied
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unsafe
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not as described
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otherwise not of the standard required by law
please contact us.
Eligibility restrictions applying to this voluntary 90-Day Money-Back Guarantee do not remove or reduce any statutory rights you may have.
A statutory claim will not be refused simply because you have previously used the voluntary guarantee or because the voluntary guarantee conditions are not met.
18. Decisions on guarantee claims
Once we have received the information reasonably required to assess your claim, we will determine whether it qualifies under these guarantee terms.
We will not unreasonably withhold approval of a genuine claim that meets these terms.
If we decline a claim under the voluntary guarantee, we will explain the principal reason for our decision.
A decision that a claim does not qualify under this voluntary guarantee does not affect any statutory consumer rights that may separately apply.
19. Your statutory rights
The Healing Alternatives 90-Day Money-Back Guarantee is provided in addition to your statutory consumer rights.
Nothing in these terms excludes, restricts or reduces any rights or remedies available to you under applicable consumer law.
The eligibility requirements, exclusions and restrictions set out above apply only to this additional voluntary guarantee.
20. Changes to the guarantee
We may amend, suspend or withdraw this guarantee in relation to future purchases.
Any change will not retrospectively reduce the guarantee applying to an eligible purchase already made while an earlier version was in force.
The version of the guarantee applicable to your purchase will be the version in force when the eligible order was placed.
Damaged, Faulty Or Incorrect Items
Please check your order when it arrives.
If your item is damaged, faulty or incorrect, please contact us as soon as possible at info@hawellnessandbeauty.com.
Please include:
- your order number
- a description of the issue
- photos of the item, packaging and delivery box where possible
If the product is faulty, damaged or not as described, we will offer an appropriate resolution, which may include a replacement, refund or other remedy.
Return Postage
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning products to us.
We recommend using a tracked delivery service, as we cannot be responsible for returned items that are lost in transit.
If your return is due to a faulty, damaged or incorrect item, we will advise you on the return process.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
Approved refunds will be processed back to your original payment method.
Please allow time for your bank or payment provider to process the refund.
Delivery Charges
Original delivery charges may not be refunded unless:
- the item is faulty
- the item is damaged
- the item is incorrect
- we are required to refund them by law
- we choose to refund them as part of our 90-day money-back guarantee
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Items Bought From Other Retailers
This Refund Policy applies only to products purchased directly from hawellnessandbeauty.com.
If you bought your product from another retailer, please contact that retailer directly.
Your Statutory Rights
This policy does not affect your statutory rights.
Under UK consumer law, goods must be as described, fit for purpose and of satisfactory quality.